PCSA VFA

Okay, I know that sounds like a lot of jibberish but I am VERY proud to announce that we have just completed our Voluntary Facilities Accreditation through the Pet Care Services Association. (for those of you 'medical' folks ..... it would be like going through JCAH) The PCSA is our national organization of Pet Care Facilities and we have just been through a review process (both written and personal inspection) that again, helps to assure our customers that the care we provide is as optimal as possible. This has been a LONG time in the works..... Kudos to Dian, for getting this all together and seeing this project through!! AND kudos to the staff that all took part in the initial review process that we put ourselves through. They all had their own section of policies/procedures to work through, update, and revise as was needed to help keep all of our stuff current and within standards. There really wasn't that much to do as we already have good practices in place as a part of our everyday routine...... but as always, it's a hassle to just get things all together and then actually open yourself up for a totally random inspection from outside industry experts.
I appreciated the response from one of my staff that later said..... "you know KQ, ...... I just want to thank you for having a place to work where we didn't really HAVE to just get all excited about these people coming...... its so nice that this is all just a routine part of everything we do!!" :)